>From the web page 
http://trace.wisc.edu/world/kiosks/itms/itmguide.htm

Trace Center Information / Transaction Machines 
Accessibility Guidelines

(Version 1.0, May 1998)

Gregg C. Vanderheiden, Ph.D.

Chris M. Law, MS.

Trace Research and Development Center, University of
Wisconsin-Madison

This is a publication of the Trace Research and Development
Center which is funded by the National Institute on Disability
and Rehabilitation Research of the Department of Education under
grant number H133E30012. The opinions contained in this
publication are those of the grantee and do not necessarily
reflect those of the Department of Education.

(c) Copyright 1998, Trace Center, University of
Wisconsin-Madison, USA.

General Preamble

Introduction to Guidelines

1 Usability of the product

SENSORY PROVISIONS

PHYSICAL PROVISIONS

COGNITIVE PROVISIONS

2 Personal Compatibility

3 Guidelines for Compatibility With Peripheral Devices

4 Information, documentation, and training

Definitions / Glossary

External WWW links used in this document

Appended Document : Compliance with the ADA for ITMs
(Information / Transaction Machines: Kiosks, ATMs etc.).


General Preamble

Purpose

This guideline provides requirements for accessibility,
usability, and compatibility of Information / Transaction
Machines (ITMs). ITMs are defined as a class of electronic
products, usually public in nature, which provide informational
or transactional capabilities, including, but not limited to
fare machines, vending machines, automated teller machines,
electronic building directories, point-of-sale terminals, and
information kiosks.

Major sources

This document has been prepared using input from two main
sources. While the themes are similar, the wording has in some
cases been transcribed verbatim, and in other cases it has been
substantially modified in order to meet the needs specific to
ITMs. Therefore, no cross-compatibility between these documents
is assumed or implied, except where specifically stated.

  * FCC Notice of Proposed Rulemaking (NPRM) on Access to
    Telecommunications Services and Equipment to Americans With
    Disabilities, April 2, 1998.

Notes:

    * This is not the final version of the rule. The FCC will
      determine the rules after a period of public review.
    * Trace has compiled various documents related to the April
      2 FCC NPRM

  * Americans with Disabilities Act (ADA) Accessibility
    Guidelines (ADAAG) for Buildings and Facilities. Published
    in the federal register July 26, 1991

Notes:

    * The full copy of the ADAAG is available on-line:
      ADAAG from the Access Board site; or ADAAG from the Trace
      site.
    * The relevant sections of the ADAAG, as well as
      annotations, are appended to this guideline.

ITM Guideline Document status

This ITM guideline (version 1.0) has been developed by the Trace
Center for the US Access board as a part of grant number
H133E30012 of the National Institute on Disability and
Rehabilitation Research of the Department of Education. It does
not carry the force of any law, although it does bear relation
to the ADAAG, and TAAG.

The Trace Center is actively seeking comment from the public,
industry, and any other affected organizations. In order to
comment to Trace at this stage, please refer to the "mechanism
for ongoing dialog" section of the TRACE ITM page.

For current information / news / updates regarding the status of
this and related documents, please check the Updates and News
pages.

For the status on the applicability of this document, please
contact the Access Board.

Introduction to Guidelines

This guideline consists of 4 main parts:

    * Usability of the product
    * Personal Compatibility
    * Guidelines for Compatibility With Peripheral Devices
    * Information, documentation, and training

ITMs should be accessible to and usable by individuals with
disabilities and should comply with these 4 parts as appropriate
to achieve accessibility and usability. Efforts to make products
accessible should not be limited to adherence to these
guidelines.

Manufacturers should evaluate the accessibility, usability, and
compatibility of ITMs and should incorporate such evaluation
throughout product design, development, and fabrication, as
early and consistently as possible. Manufacturers should
identify barriers to accessibility and usability as part of such
a product design and development process.

In developing such a process, manufacturers should consider the
following factors, as the manufacturer deems appropriate:

  * Where market research is undertaken, including individuals
    with disabilities in target populations of such research;
  * Where product design, testing, pilot demonstrations, and
    product trials are conducted, including individuals with
    disabilities in such activities;
  * Working cooperatively with appropriate disability-related
    organizations; and
  * Making reasonable efforts to validate any unproven access
    solutions through testing with individuals with disabilities
    or with appropriate disability-related organizations that
    have established expertise with individuals with
    disabilities.

In revising products, no change should be undertaken which
decreases or has the effect of decreasing the net accessibility,
usability, or compatibility of ITMs (with the exception of
discontinuation of a product).

1. Usability of the product

The following guidelines should be followed and implemented on
the product, as is readily achievable

Where it is not possible to meet all of the guidelines below
with a single mode of operation, alternate modes should be
provided which are as close as possible to the standard mode of
operation.

SENSORY PROVISIONS

Usable without ability to hear product

  * Provide all auditory information necessary to use the
    product through at least one mode in visual form.

Usable with reduced ability to hear product

  * Provide audio or acoustic information, including any
    auditory feedback tones that are important for the use of
    the product, through at least one mode in enhanced auditory
    fashion (i.e., increased amplification, increased
    signal-to-noise ratio, or combination). For transmitted
    voice signals, provide a gain adjustable up to a minimum of
    20 dB gain. For incremental volume control, provide at least
    one intermediate step of 12 dB of gain.
  * Where a product delivers audio output through an external
    speaker, provide an industry standard connector for
    headphones or personal listening devices (e.g., phone-like
    handset or earcup) which cuts off the speaker(s) when used.
  * In addition, the product should comply with the following
    provision
    * ADAAG section 4.31 Telephones

Usable without ability to see product

  * Provide at least one mode that does not require user vision.
  * Provide information which is presented visually through at
    least one mode in auditory form.

Usable with reduced ability to see product and reduced or no
ability to hear product

  * Provide at least one mode that permits operation by users
    with visual acuity between 20/70 and 20/200, without relying
    on audio output.
  * If moving text is used, provide at least one mode where
    static presentation of information is available.

Usable with reduced or no ability to perceive / discern between
colors on product

  * Provide at least one mode that does not require user color
    perception.

Usable without requiring attention to 2 (or more) locations
simultaneously (even in access modes)

  * Provide at least one mode that does not require the user to
    be looking at 2 (or more) locations simultaneously (even
    where captions are being used).
  * Provide at least one mode that does not require the user to
    listen to 2 (or more) streams of audio simultaneously (even
    where verbal descriptions are being used).

PHYSICAL PROVISIONS

Usable without simultaneous actions

  * Provide at least one mode that does not require simultaneous
    actions.

Usable with reduced ability to manipulate controls on product

  * Provide at least one mode that does not require user fine
    motor control.
  * In addition, the product should comply with the following
    provision:
    * ADAAG section 4.27 Controls and Operating Mechanisms

Usable with reduced ability to reach product

  * The product should comply with the reach provisions given
    under the following provision from the ADAAG:
    * ADAAG section 4.34 Automated Teller Machines

Usable with reduced strength

  * The product should comply with the following provisions
    * ADAAG section 4.27 Controls and Operating Mechanisms
    * ADAAG section 4.26 Handrails, Grab Bars,

Usable from a wheelchair or similar personal vehicle

  * The product should comply with the following provisions
    * ADAAG section 4.2 Space Allowance and Reach Ranges
    * ADAAG section 4.3 Accessible Route
    * ADAAG section 4.5 Ground and Floor Surfaces

Usable with reduced ability to respond quickly to product
requests

  * Provide at least one mode that does not require a timed
    response.
  * Alternatively, a response time may be required if it can be
    by-passed or adjusted by the user over a wide range (up to
    10 times the average time).

Usable without ability to speak

  * Provide at least one mode that does not require user speech.

COGNITIVE PROVISIONS

Usable without ability to read information displayed on product

  * Provide at least one mode that does not require the user to
    read.

Usable with limited processing skills

  * Provide at least one mode that minimizes the processing
    skills required of the user.

Usable with reduced ability to remember product processes

  * Provide at least one mode that minimizes the need to
    remember or to memorize product processes or information
    presented.

Usable with limited language skills

  * Provide at least one mode that minimizes the need to
    understand complex language elements.

2. Personal Compatibility

The following should be a part of all modes of operation of the
device, as applicable:

Absence of seizure-inducing displays on product

  * Visual displays and indicators should minimize visual
    flicker that might induce seizures in people with
    photosensitive epilepsy.

Absence of hearing-aid interference from product

  * Reduce interference to hearing technologies (including
    hearing aids, cochlear implants, and assistive listening
    devices) to the lowest possible level that allows a user to
    use the product.

Absence of protruding objects on product

  * The product should comply with the following provision
    * ADAAG section 4.4 Protruding Objects

Absence of single-aspect means of identification on product, if
biological means are used

  * Where biometric forms of user identification are used
    (retinal scanning, iris scanning, voiceprint identification,
    fingerprint scanning etc.), an alternative form of
    identification which does not require the user to possess
    (a) particular biological characteristic(s), should be
    provided.

Usable with prosthetic limbs or other body parts

  * Touch-operated controls should be usable without requiring
    body contact or close body proximity.

3. Guidelines for Compatibility With Peripheral Devices

ITMs should be compatible with peripheral devices commonly used
by individuals with disabilities to achieve accessibility, and
should comply with the following provisions, as applicable:

Hearing aid coupling

  * Where a product delivers output by an audio transducer which
    is normally held up to the ear, a means for effective
    wireless coupling to hearing aids should be provided.

Connection point for external audio processing devices.

  * Products providing auditory output should provide the
    auditory signal at a standard signal level through an
    industry standard connector.

External electronic access to all information and control
mechanisms.

  * Information needed for the operation of products (including
    output, alerts, icons, on-line help, and documentation)
    should be available in a standard electronic text format on
    a cross-industry standard port and all input to and control
    of a product should allow for real time operation by
    electronic text input into a cross-industry standard
    external port and in cross-industry standard format. The
    cross-industry standard port should not require manipulation
    of a connector by the user.

TTY (Text Telephone) connectability (telecommunications devices
only)

  * Products providing a function allowing voice communication
    and which do not themselves provide a TTY functionality
    should provide a standard non-acoustic connection point for
    TTYs. It should also be possible for the user to easily turn
    any microphone on and off to allow the user to intermix
    speech with TTY use.

TTY (Text Telephone) signal compatibility (telecommunications
devices only)

  * Products providing voice communication functionality, should
    support use of all cross-manufacturer non-proprietary
    standard signals used by TTYs.

Information pass through.

  * ITMs should pass through cross-manufacturer,
    non-proprietary, industry-standard codes, translation
    protocols, formats or other information necessary to provide
    transactions in an accessible format.
  * Signal compression technologies should not remove
    information needed for access or should restore it upon
    decompression.

4. Information, documentation, and training

  * Manufacturers should ensure access to information and
    documentation it provides to its customers. Such information
    and documentation includes user guides, installation guides
    for end-user installable devices, and product support
    communications, regarding both the product in general and
    the accessibility features of the product. Manufacturers
    should take such other steps as necessary including:
    * Providing a description of the accessibility and
      compatibility features of the product upon request,
      including, as needed, in alternate formats or alternate
      modes at no additional charge;
    * Providing end-user product documentation in alternate
      formats or alternate modes upon request at no additional
      charge; and
    * Ensuring usable customer support and technical support in
      the call centers and service centers which support their
      products at no additional charge.
    * Manufacturers should include in general product
      information the contact method for obtaining the
      information required by this section.
    * Where manufacturers provide employee training, they should
      ensure it is appropriate to an employee's function. In
      developing, or incorporating existing training programs,
      consideration should be given to the following factors:
      * Accessibility requirements of individuals with
        disabilities;
      * Means of communicating with individuals with
        disabilities;
      * Commonly used adaptive technology used with the
        manufacturer's products;
      * Designing for accessibility; and
      * Solutions for accessibility and compatibility.

Appendix - Definitions / Glossary

Terms used in this guideline should have the specified meaning
unless otherwise stated. Words, terms and phrases used in the
singular include the plural, and use of the plural includes the
singular.

  * Accessible. ITMs which comply with the requirements of these
    guidelines.
  * Alternate formats. Alternate formats may include, but are
    not limited to, Braille, ASCII text, large print, and audio
    cassette recording.
  * Alternate modes. Different means of providing information to
    users of products including product documentation and
    information about the status or operation of controls.
    Examples of alternate modes may include, but are not limited
    to, voice input, captioning, text-to-speech synthesis, and
    video description.
  * Compatible. ITMs which comply with the requirements of the
    'Requirements for Compatibility With Peripheral Devices'
    section of this guideline.
  * ITM (Information / Transaction Machine): In general terms
    ITMs are defined as a class of electronic products, usually
    public in nature, which provide informational or
    transactional capabilities, including, but not limited to
    fare machines, vending machines, automated teller machines,
    electronic building directories, point-of-sale terminals,
    and information kiosks.
  * Manufacturer. A manufacturer of ITM equipment that sells to
    the public or to vendors that sell to the public; a final
    assembler.
  * Peripheral devices. Devices employed in connection with ITMs
    to translate, enhance, or otherwise transform ITM
    transactions into a form accessible to individuals with
    disabilities.
  * Product. An ITM.
  * Readily achievable. Easily accomplishable and able to be
    carried out without much difficulty or expense.
  * Telecommunications. The transmission, between or among
    points specified by the user, of information of the user's
    choosing, without change in the form or content of the
    information as sent and received.
  * TTY. An abbreviation for teletypewriter. Machinery or
    equipment that employs interactive text based communications
    through the transmission of coded signals across the
    standard telephone network. TTYs can include, for example,
    devices known as TDDs (telecommunication display devices or
    telecommunication devices for deaf persons) or computers
    with special modems. TTYs are also called text telephones.
  * Usable. Means that individuals with disabilities have access
    to the full functionality and documentation for the product,
    including instructions, product information (including
    accessible feature information), documentation, and
    technical support functionally equivalent to that provided
    to individuals without disabilities.

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